Monkey Business Support
Support, privacy requests, and feedback for Monkey Business all go to this address. We aim to respond within a few business days.
Before you contact us
To help us solve your issue quickly, please include:
- Your platform (iOS or Android) and app version.
- Your device model.
- A short description of the issue and what you expected to happen.
If you opened this page from the in-game Support button, the game copies a compact diagnostic block to your clipboard first. Paste that block into your email when possible; it makes purchase and reward issues much faster to resolve. If your request involves a purchase, include the receipt or order information available from Apple or Google.
Common help topics
Missing purchase
The current shop sells consumable banana and life packs. Consumables are granted once and cannot be restored after they have been used.
If a purchase completed but the reward did not appear, restart the app once. The game checks for pending purchases on startup and app resume, and most missing purchases are recovered automatically. If the reward is still missing, email us with the copied diagnostic block, the product name, your platform, the approximate purchase time, and your App Store or Google Play order information.
Ads and rewards
Rewarded ads are optional and grant the displayed reward only after the ad provider reports a completed view. If an ad is unavailable, closed early, or interrupted by a network error, the reward may not be granted. For missing ad rewards, email us with the copied diagnostic block, the placement (for example, continue or double reward), the reward shown, and the approximate time.
Privacy choices
The in-game Settings screen includes a Privacy Choices link that reopens the consent provider's available controls when required for your region. On iOS, declining Apple's App Tracking Transparency prompt prevents cross-app tracking and keeps the advertising identifier unavailable, but it does not disable optional ads. Eligible non-tracking ads can load after any required regional privacy choice resolves. You can manage tracking permission in iOS Settings. See the Privacy Policy for full details.
Player Account and data deletion
Local progress can be removed by uninstalling the app or clearing app data where your platform supports it. If you linked a Unity Player Account, use Delete Account and then Confirm Delete in the in-game Player Account screen to permanently delete it. For cloud save, leaderboard, or related service data, follow our Account and Data Deletion instructions. Purchase records are managed through your Apple or Google account.
Avatars, player tags, and leaderboard reports
Players choose from ten bundled avatars; the Game does not upload profile photos. A confirmed public player tag is intended to be permanent and must follow our Community Rules. Use the in-game report action for an inappropriate tag, harassment, or impersonation. You may also email support@foxinnovate.com with a screenshot, the displayed tag, approximate rank, and your player identifier from in-game diagnostics.
Refunds
Purchases are processed by Apple and Google, so refund requests go through them: use Apple's "Report a Problem" at reportaproblem.apple.com or the Google Play refund process. If you are not sure whether your issue needs a refund or just a fix, email us first and we will point you the right way.
Bug reports and feedback
We love hearing from players. For bugs, include the level, your score, what happened, what you expected, and whether you were using power-ups, rewarded ads, purchases, or leaderboards at the time.
Get the game
Monkey Business is coming soon to the App Store and Google Play. Store links will appear here at launch.